At Juvesse, we are committed to ensuring a smooth shopping experience for our customers. Please read the following terms regarding shipping, delivery, and cancellations.
Shipping Policy
1. Shipping Locations
We currently ship across [specify regions, e.g., India/Globally]. If you are unsure whether we deliver to your location, please contact us at contact@juvesse.com.
2. Processing Time
- Orders are processed within [1-3 business days] of payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Charges
- Standard Shipping: [Specify cost or free above a certain order value].
- Express Shipping: Additional charges apply (details available at checkout).
- Shipping costs, if applicable, are calculated at checkout based on your location and chosen delivery method.
4. Delivery Time
- Domestic Orders: Estimated delivery within [5-7 business days].
- International Orders: Delivery may take [7-14 business days], depending on the destination.
- Delays may occur due to unforeseen circumstances like weather, holidays, or customs processing for international orders.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking link via email to monitor its status.
Cancellation Policy
1. Order Cancellation by Customer
- Orders can be canceled within [24 hours] of placement by emailing contact@juvesse.com with your order details.
- If the order has already been shipped, cancellation will not be possible, but you may request a return (refer to our Return Policy).
2. Order Cancellation by Juvesse
- We reserve the right to cancel orders under the following conditions:
- The product is out of stock.
- Payment issues or fraud suspicion.
- Delivery address outside our serviceable locations.
If an order is canceled by Juvesse, a full refund will be initiated promptly.
Delivery Policy
1. Address Accuracy
Please ensure your delivery address and contact information are accurate. Juvesse will not be responsible for delays or lost shipments due to incorrect addresses.
2. Delivery Attempt
- If delivery is unsuccessful due to unavailability, our courier partner will attempt re-delivery.
- If re-delivery fails, the order may be returned to us, and additional charges may apply for re-shipping.