Refund and Returns

At Juvesse, we strive to provide our customers with the best quality health and skincare products. Your satisfaction is our priority, and we aim to make your shopping experience as smooth as possible. Below is our Refund and Returns Policy:

Returns

  1. Eligibility for Return

    • Products can be returned within 7 days from the date of delivery.
    • To be eligible for a return, the product must be unused, unopened, and in its original packaging.
    • Products that are damaged due to misuse, mishandling, or improper storage will not be eligible for return.

  2. Non-Returnable Items

    • Items that are marked as “final sale” or “non-returnable” on the product page.
    • Used personal care items like skincare creams, serums, or oils for hygiene reasons.

Refunds

  1. Refund Process

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and the amount will be credited to your original payment method within 7-10 business days.

  2. Partial Refunds

    • In cases where products are not returned in their original condition, a partial refund may be granted based on the inspection.

Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange for the same product, please contact us with proof of damage.

How to Request a Return or Refund

  1. Email us at contact@juvesse.com within 7 days of receiving the product.
  2. Provide your order ID, reason for return, and photos of the product (if applicable).
  3. Our team will review your request and guide you through the next steps.

Shipping Costs for Returns

  • Customers are responsible for the return shipping charges unless the product was damaged or incorrect at the time of delivery.
  • We recommend using a trackable shipping service to ensure the return reaches us safely.

Cancellation Policy

  • Orders can be canceled within 24 hours of placing them. After this period, cancellations will not be entertained as the order may already be processed.

We thank you for choosing Juvesse and assure you of our commitment to quality and service. If you have any further questions, feel free to contact us at contact@juvesse.com or call our customer care at +91-XXXXXXXXXX.

— Team Juvesse

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